Independent Courier FAQ

HOW DO I REGISTER?

You can register as an Independent Courier through our website www.nizthewiz.com complete the online questionnaire and submit.


Your application will be reviewed and if successful, an appointment will be made to attend a brief introductory meeting. You will need to bring your driver’s licence, ID card, car registration and current insurance certificate.

After the interview, a temporary password will be sent to your email address.

HOW DO I DOWNLOAD NizTheWiz APP?

You can download our app from Google Play for Android, Apple Store for Apple products or direct from the website.

HOW DO I ACCESS NizTheWiz APP?

After downloading our app, use the temporary password together with your email address to access your account. You will be prompted to change the temporary password to your own choice of password which you must use for future access to our app. If you have any problems, please contact us at operations@NizTheWiz.com

On the login page you have a choice of preferred language to use.

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WHAT SERVICES DOES NizTheWiz OFFER?

NizTheWiz provides the following three categories of delivery service in the local area from time of booking:

Premium
premium2
90 minutes
Standard
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3 hours
Budget
budget
Same Day Delivery for Bookings by 11:00am

WHEN CAN I START BIDDING FOR JOBS?

As soon as you have been approved and have established your password you can access jobs available for bidding.

HOW DOES THE BIDDING WORK?

Each new job that is submitted by our customers will automatically be notified to you. A push notification will tell you the drop-off destination suburb, you are prompted to check the job details by clicking the notification. On the far right of each screen, once tapped you will access the full details of the job. If you are satisfied that you can fulfil the service requirements you click the BID button.

It is important to note we offer a GUARANTEED delivery service. If your bid is successful, it is your responsibility to ensure the service to the customer is provided. Any delivery that is not delivered in the specified time will not be charged to the customer and subsequently no payment will be made to you, unless there are unforeseen weather or traffic conditions, these must be advised to Operations and the customer will be notified and payment processed.

Our automated system will let you know if you are successful and will prompt you to check the NEW job icon which will show the job as being allocated to you.

WHAT CRITERIA IS USED IN ALLOCATING A SUCCESSFUL BID?

Our algorithms use a multiple set of criteria when selecting a successful bidder. Route Density is our primary goal, giving priority to couriers with nearby deliveries maximizing each courier load and earnings capacity. Courier star rating is also essential together with service selected and an evaluation on mixture of route density versus service capability.  All this is calculated in milliseconds.

WHAT HAPPENS AT PICK-UP?

You will have full details of the pick-up. Customer address and contact details together with any added comments or details. If you need to speak with the customer, simply click …

At the customer location you may take a picture of the item for varying reasons mainly if the package appears to have some form of damage. A note in the comments section can be made.

You may request Operations to consider continuing with the delivery based on a number of factors, such as contents may appear to be fragile, damaged or any reason you feel an authorization would be appropriate.

The customer will enter a digital signature acknowledging package handover to you. Once submitted, the job will be automatically transferred to COLLECTED section of the app.

HOW DO I KNOW WHAT IS IN THE PACKAGE?

Our Terms & Conditions clearly outlines what we will not deliver and each customer acknowledges compliance with the terms when accepting our services. You do not have any responsibility regarding the contents of the package you have collected unless prudently you feel there could be a breach of our terms and conditions in which case you contact Operations at NizTheWiz for authorization to proceed with the delivery.

HOW DO I SELECT JOB ON DELIVERY?

Each job you have collected is time logged and recorded in the COLLECTED tab. Based on the service requested the system will further provide you with push notifications if the delivery has not been made. Once you are ready with a specific delivery you ACTIVATE the particular job itemised in the COLLECTED list. At this time a pop up advice will appear “Job set to ACTIVE” and will be moved to the ON DELIVERY section of the app.

Please note only one job can be activated as ON DELIVERY it will be the one you are heading to deliver. The location and status of that particular delivery will be visible to the customer. Once delivery is completed you can activate the next scheduled delivery in the same manner.

WHAT DO I DO AT HANDOVER?

The customer is required to provide a digital signature accepting the package has been received in good condition or poor condition (in this case he will need to complete the comments box with details). Assuming no concerns regarding the condition of the package after signature is obtained the job is complete.

WHEN DO I GET PAID?

You will receive a weekly transfer directly to your bank account for jobs completed the previous week with a detailed breakdown of each job. This summary is also available in the “Earnings” section on the menu list.